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Terms of Service

Effective date: October 7, 2026
Last updated: October 7, 2026

Welcome to Mara Media. These terms explain how our services work and what we each agree to. We kept them short and plain. Please read them before you sign up.

When we say "Mara Media," "we," "us," or "our," we mean Mara Media. When we say "you," we mean the business or person using our website or services.

1. Agreeing to These Terms

By using our website, booking a call, or subscribing to a plan, you agree to these terms. If you don't agree, please don't use our website or services.

If you sign up for a business, you confirm you are allowed to agree to these terms for that business.

2. Our Services

Mara Media is a digital marketing studio. We help local businesses across the U.S. get found, get chosen, and get booked.

Our services can include:

  • Website cleanup, optimization, and redesign
  • Google Business Profile setup and management
  • Lead generation strategy
  • An automated review engine that invites your customers to leave Google reviews
  • Monthly performance reporting
  • AI missed-call text-back, which texts back callers you missed, answers their questions, and books jobs
  • AI website chat, which answers questions and books jobs on your site, 24/7
  • Google Ads management

What you get depends on your plan or any written agreement we make with you.

3. Our Plans

Standard: $197 per month. Includes:

  • Website cleanup and optimization
  • Google Business Profile management
  • Lead generation strategy
  • Automated review engine
  • Monthly performance reporting

Pro: $297 per month. Includes everything in Standard, plus:

  • AI website chat that answers questions and books jobs 24/7
  • Monthly Google Business posts, done for you
  • Google review replies, done for you

Prices are in U.S. dollars. Taxes may apply where required.

If we change our prices, we will tell you before the change affects your next bill.

4. Subscriptions and Billing

  • Plans renew every month. Your plan renews automatically each month until you cancel.
  • You authorize payment. When you subscribe, you allow us (and our payment processor) to charge your payment method each month for your plan.
  • Keep your payment info current. Please update your card or payment details if they change.
  • Failed payments. If a payment fails, we will try to reach you. We may pause your services until the payment goes through.

5. Cancellation and Refunds

  • Month to month. Cancel anytime. There's no long-term contract.
  • How to cancel. Cancel anytime by email to jack@getmaramedia.com. Your cancellation takes effect at the end of your current billing period.
  • What happens when you cancel. Canceling stops your next renewal. Your services keep running through the end of the month you already paid for.
  • No refunds for partial months. No refunds or prorating for partial months, unless required by law. We don't give refunds or credits for unused days in a month you already paid for.

6. Your Responsibilities

To do great work for you, we need your help. You agree to:

  • Give us accurate and up-to-date information about your business.
  • Give us access to the accounts we need, like your Google Business Profile or website, when we ask.
  • Only send us content you have the right to use. This includes logos, photos, text, and videos. You let us use that content to provide our services.
  • Review and approve work when we ask, so we can keep things moving.
  • Follow the law in how you run your business and how you contact your customers.

You are responsible for the content you give us and for the claims your business makes.

7. No Guaranteed Results

We work hard to help you grow. But we can't promise specific results.

We don't guarantee:

  • Search rankings or map rankings
  • A certain number of reviews, or that reviews will be positive
  • A certain number of calls, leads, bookings, or sales

Results depend on many things we don't control, like your market, your competitors, and how Google and other platforms work.

8. Third-Party Platforms

Many of our services run on platforms owned by other companies. Examples include Google, social media sites, and texting and payment services.

  • We don't own or control these platforms.
  • They can change their rules, features, or rankings at any time.
  • They can suspend or remove listings, reviews, or ads.
  • Your use of those platforms is also covered by their own terms.

We are not responsible for what these platforms do. We will always do our best to help you work through any issues.

9. Ownership of Your Website and Content

  • Your content stays yours. You keep ownership of the logos, photos, text, and other content you give us.
  • Your business accounts stay yours. Your Google Business Profile and other business accounts belong to your business.
  • Your website. While you are a paying client, we build and run your website as part of your plan. When you cancel, we will work with you in good faith to hand over your website content and help move your domain if you own it.
  • Our tools stay ours. We keep ownership of our own tools, templates, software, systems, processes, and know-how. This includes our AI tools and review engine. Your access to these ends when your plan ends.
  • Our website. The content on getmaramedia.com belongs to Mara Media. Please don't copy it without our permission.

10. AI Tools

Some of our services use artificial intelligence (AI). This includes our AI missed-call text-back and our AI website chat.

  • AI tools can make mistakes. They may sometimes give an answer that is wrong or incomplete.
  • Please check important details yourself, like prices, hours, and appointment times.
  • You are responsible for the business information you give us to train or set up these tools. Please keep it accurate.
  • AI tools are there to help. They don't replace your own judgment.
  • Our AI tools work by text and chat only.

11. Text Messages (SMS)

This section covers text messages sent by Mara Media.

  • Consent. When you give us your phone number, you agree to get text messages from Mara Media about your inquiry, appointments, and service.
  • Frequency. Message frequency varies.
  • Rates. Message and data rates may apply.
  • Opt out. Reply STOP at any time to stop getting texts. We will send one text to confirm you have opted out.
  • Help. Reply HELP for help, or contact us at jack@getmaramedia.com or 817-934-5622.
  • Not required to buy. Your consent to get texts is not a condition of any purchase.
  • Carriers. Mobile carriers are not liable for delayed or undelivered messages.
  • Privacy. We never share or sell your mobile number or SMS opt-in consent to third parties or affiliates for marketing. See our Privacy Policy for more.

If you use our text-back or chat tools for your business: You agree to use them only to reply to people who contacted your business, and in a way that follows the law and carrier rules. You agree to honor STOP requests and not to use these tools to send spam.

12. Limitation of Liability

We do our best work for every client. But to the fullest extent allowed by law:

  • Our website and services are provided "as is" and "as available."
  • We are not liable for indirect or follow-on losses. This includes lost profits, lost sales, lost data, or business interruption.
  • Our total liability for any claim is limited to the amount you paid us in the three months before the claim.

Some places don't allow certain limits on liability. If so, these limits apply only as far as the law allows.

13. Ending Service

  • You can cancel anytime, as described in Section 5.
  • We may pause or end your services if you don't pay, break these terms, or use our services in a harmful or illegal way.
  • If we end your services for another reason, we will give you notice.
  • Sections that should still apply after service ends will keep applying. This includes ownership, limitation of liability, and governing law.

14. Governing Law

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any legal dispute about these terms or our services will be handled in the state or federal courts located in Texas. You and Mara Media agree to that venue.

15. Changes to These Terms

We may update these terms from time to time. When we do, we will change the "Last updated" date at the top. If a change is important, we will let current clients know. If you keep using our services after a change, you accept the updated terms.

16. Contact Us

Questions? We're happy to help.

Mara Media
Email: jack@getmaramedia.com
Phone: 817-934-5622
Website: https://getmaramedia.com